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Gavin Erickson

Gavin Erickson

Thursday, 10 April 2014 22:57

Complaints - complain about a practitioner

What to do if you are unhappy about the service you have received from your practitioner

Step 1

Express your concerns to your practitioner or if he/she works in a larger practice, to the practice manager either by phone, by letter, by email or in person.

Step 2

If you remain unhappy you can make a complaint to the British Acupuncture Council by letter, fax or mail marked Private and Confidential. We will need:

  • your name and contact details
  • the name and address of the member you are complaining about
  • details of what happened, when and where

If you find it difficult to make your complaint in writing please let us know and we will help you.

 

Our contact details:

 

Ethics Department,
British Acupuncture Council,
63 Jeddo Road,
London W12 9HQ

email This email address is being protected from spambots. You need JavaScript enabled to view it.">This email address is being protected from spambots. You need JavaScript enabled to view it.

phone 020 8735 1205
fax 020 8735 0404

 

Step 3

The Ethics Department will check to see if the BAcC can deal with your complaint or concern. The BAcC can only deal with matters which relate to:

  • treatment, care or advice given by a BAcC member
  • any aspect of the professional or personal behaviour of a BAcC member
  • the physical or mental health of a BAcC member

If the BAcC can deal with your complaint the Ethics Department will send you some forms to complete, together with information about complaints.

Please note, the BAcC cannot grant compensation, however all our members are covered by comprehensive professional indemnity insurance, details of which can be obtained from the BAcC or from your practitioner.

Click here to view the current Professional Conduct Committee findings and orders

The Game's Brittany Daniel fiercely (and secretly) battled cancer for sake of the twin sister she 'could not leave behind' - aided by acupuncture amongst other things.

Complementary therapies can support a patient in dealing with long-term conditions such as Type 2 diabetes. Mark Bovey, Research Manager of the British Acupuncture Council, explains what acupuncture has to offer to someone with diabetes and shares the experiences of some patients who have benefited from this traditional practice

Monday, 03 March 2014 18:27

Pin pointing the benefits of acupuncture

BAcC member Maureen Cromey gives a treatment and makes a convert of Abi Jackson

Prickly as it might sound, acupuncture is steadily becoming one of the most popular and talked about ways to relax the mind, body and soul, with a whopping 2.3 million acupuncture treatments carried out each year in the UK.

Thursday, 06 March 2014 15:47

Acupuncture: Tried and tested

Melonie Clarke writes:

Whenever I think of acupuncture, my brain always conjures up images of Pinhead from Hellraiser. I couldn't see how little pins would help me overcome my anxiety or how it could help women deal with menopause and infertility. That was before I tried it.

ALMOST a third of people admit to having poor posture, which means we're heading for a back pain epidemic.

Next week is Acupuncture Awareness Week (March 3-10)and many practitioners are concentrating specifically on back pain and the lifestyle choices that are putting our backs under unnecessary strain.

Wednesday, 05 March 2014 18:47

Puncturing the myths about acupuncture

Some 2.3 million acupuncture treatments are carried out each year in the UK, making it one of the most popular complementary therapies.

But like many alternative treatments, acupuncture is often still misunderstood. I visited top acupuncturist Maureen Cromey, who trained in Chinese medicine and has 26 years' experience in acupuncture, for treatment and also to sort out the facts from the fiction concerning the therapy.

Some 2.3 million acupuncture treatments are carried out each year in the UK, making it one of the most popular complementary therapies.

This week is National Acupuncture Awareness Week, which aims to promote the traditional Chinese remedy.

Monday, 03 March 2014 21:18

Spreading the word about acupuncture

Scarborough practitioners have been out and about in the town centre to promote Acupuncture Awareness Week, which comes to and end on Monday.