...bur were afraid to ask
Got a niggle in your back? You're not alone...
The British Acupuncture Council (BAcC) is committed to providing a good quality service in dealing with members of the public, practitioners and other professional organisations. It takes all complaints seriously and sees them as an important tool for continually improving our service.
In considering complaints we aim to apply the Parliamentary and Health Service Ombudsman's Principles of Good Administration, which are:
Anyone who comes into contact with our organisation and who is unhappy or dissatisfied with the service they receive can complain. For example, you may wish to complain about the way we answered your query or correspondence or any delay in getting back to you.
We have a three-stage process for dealing with your complaint. If you remain dissatisfied at any stage, you have the option of taking your complaint to the next stage.
Contact the manager of the member of staff who has been dealing with your matter
Chief Executive OfficerBritish Acupuncture Council,63 Jeddo Road,London W12 9HQ
phone 020 8735 1200fax 020 8735 0404
We will acknowledge receipt of your complaint within seven working days and aim to give you a full response within twenty-eight days. On rare occasions this might take longer, if there is a lack of documentary evidence or the matter needs further investigation.
Click here to view the current Professional Conduct Committee findings and orders
What to do if you are unhappy about the service you have received from your practitioner
Express your concerns to your practitioner or if he/she works in a larger practice, to the practice manager either by phone, by letter, by email or in person.
If you remain unhappy you can make a complaint to the British Acupuncture Council by letter, fax or mail marked Private and Confidential. We will need:
If you find it difficult to make your complaint in writing please let us know and we will help you.
Our contact details:
phone 020 8735 1205fax 020 8735 0404
The Ethics Department will check to see if the BAcC can deal with your complaint or concern. The BAcC can only deal with matters which relate to:
If the BAcC can deal with your complaint the Ethics Department will send you some forms to complete, together with information about complaints.
Please note, the BAcC cannot grant compensation, however all our members are covered by comprehensive professional indemnity insurance, details of which can be obtained from the BAcC or from your practitioner.
Acupuncturists insert very fine needles at precisely located points to connect with your body’s qi. They will decide which points are right for you after a detailed consultation covering every aspect of your health and lifestyle. The aim is to direct the flow of qi to trigger your body’s healing response and to restore physical, emotional and mental equilibrium. Treatment is designed to affect your whole being as well as your symptoms so, as the condition being treated improves, you may notice other health problems resolve and an increased feeling of wellbeing.
Acupuncture needles are so fine that most people don’t feel them being inserted. It is normal to feel a mild tingle or dull ache as the acupuncturist adjusts the needle to direct Qi. While the needles are in place most people feel deeply relaxed which can continue after they are removed.
Acupuncture is one of the longest established forms of healthcare in the world. Acupuncturists are trained to use subtle diagnostic techniques that have been developed and refined for thousands of years. The focus is on you as an individual, not your illness, and all symptoms are seen in relation to each other. Treatment involves the insertion of very fine needles into specific points on the body to affect the flow of your body’s qi, or vital energy.
Members of the British Acupuncture Council practice the traditional acupuncture modality.
The Game's Brittany Daniel fiercely (and secretly) battled cancer for sake of the twin sister she 'could not leave behind' - aided by acupuncture amongst other things.
Complementary therapies can support a patient in dealing with long-term conditions such as Type 2 diabetes. Mark Bovey, Research Manager of the British Acupuncture Council, explains what acupuncture has to offer to someone with diabetes and shares the experiences of some patients who have benefited from this traditional practice
BAcC member Maureen Cromey gives a treatment and makes a convert of Abi Jackson
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Thinking about trying acupuncture?
Have a look at our Frequently asked questions, browse our video testimonials or the Ask an expert area
63 Jeddo RoadLondon W12 9HQPhone: 020 8735 0400
Fax: 020 8735 0404