What to do if you are unhappy about the service you have received from your practitioner
Express your concerns to your practitioner or if he/she works in a larger practice, to the practice manager either by phone, by letter, by email or in person.
If you remain unhappy you can make a complaint to the British Acupuncture Council by letter, fax or mail marked Private and Confidential. We will need:
If you find it difficult to make your complaint in writing please let us know and we will help you.
Our contact details:
phone 020 8735 1206fax 020 8735 0404
The Ethics Department will check to see if the BAcC can deal with your complaint or concern. The BAcC can only deal with matters which relate to:
If the BAcC can deal with your complaint the Ethics Department will send you some forms to complete, together with information about complaints.
Please note, the BAcC cannot grant compensation, however all our members are covered by comprehensive professional indemnity insurance, details of which can be obtained from the BAcC or from your practitioner.
The Moderator is appointed by the Governing Board to examine all cases in which the Investigating Committee has decided that there is no case to answer.
The Moderator is a non-acupuncturist (lay person) and is not an employee of the BAcC, nor a member of the Governing Board or member of any BAcC committees.
The Moderator prepares an annual report for the Governing Board which includes whatever recommendations and conclusions he/she feels necessary to improve the functions of the Investigating Committee. A summary of the latest Moderator’s report can be downloaded at the foot of the page
Click here to view the current Professional Conduct Committee findings and orders
If you have any questions about acupuncture, browse our archive or ask an expert.
Research based factsheets have been prepared for over 60 conditions especially for this website
Catch up with the latest news on acupuncture in the national media
Keep up to date with our news or join the #acupuncture conversation
Thinking about trying acupuncture?
Have a look at our Frequently asked questions, browse our video testimonials or the Ask an expert area
63 Jeddo RoadLondon W12 9HQPhone: 020 8735 0400
Fax: 020 8735 0404
© British Acupuncture Council 2016
Cookies are short reports that are sent and stored on the hard drive of the user's computer through your browser when it connects to a web. Cookies can be used to collect and store user data while connected to provide you the requested services and sometimes tend not to keep. Cookies can be themselves or others.
There are several types of cookies:
So when you access our website, in compliance with Article 22 of Law 34/2002 of the Information Society Services, in the analytical cookies treatment, we have requested your consent to their use. All of this is to improve our services. We use Google Analytics to collect anonymous statistical information such as the number of visitors to our site. Cookies added by Google Analytics are governed by the privacy policies of Google Analytics. If you want you can disable cookies from Google Analytics.
However, please note that you can enable or disable cookies by following the instructions of your browser.