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Complaints - complain about a practitioner

What to do if you are unhappy about the service you have received from your practitioner

Step 1

Consider expressing your concerns to your practitioner or if he/she works in a larger practice, to the practice manager either by phone, by letter, by email or in person

Step 2

If you remain unhappy or prefer to contact us directly you can make a complaint to the British Acupuncture Council by letter, fax or mail marked Private and Confidential. We will need:

  • your name and contact details
  • the name and address of the member you are complaining about
  • details of what happened, when and where

If you find it difficult to make your complaint in writing please let us know and we will help you.


Our contact details:


Private & Confidential
Ethics Department,
British Acupuncture Council,
63 Jeddo Road,
London W12 9HQ

 email This email address is being protected from spambots. You need JavaScript enabled to view it.

 phone 020 8735 0400


Step 3

The Ethics Department will check to see if the BAcC can deal with your complaint or concern. The BAcC can only deal with matters which relate to:

  • treatment, care or advice given by a BAcC member
  • any aspect of the professional or personal behaviour of a BAcC member
  • the physical or mental health of a BAcC member

If the BAcC can deal with your complaint the Ethics Department will send you some forms to complete, together with information about complaints.

Please note, the BAcC cannot grant compensation, however all our members are covered by comprehensive professional indemnity insurance, details of which can be obtained from the BAcC or from your practitioner.

The Moderator

The Moderator is appointed by the Governing Board to examine all cases in which the Investigating Committee has decided that there is no case to answer.

The Moderator is a non-acupuncturist (lay person) and is not an employee of the BAcC, nor a member of the Governing Board or member of any BAcC committees.

The Moderator prepares an annual report for the Governing Board which includes whatever recommendations and conclusions he/she feels necessary to improve the functions of the Investigating Committee.  A summary of the latest Moderator’s report can be downloaded at the foot of the page

Click here to view the current Professional Conduct and Competence Panel findings and orders

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