The British Acupuncture Council (BAcC) is committed to providing a good quality service in dealing with members of the public, practitioners and other professional organisations. It takes all complaints seriously and sees them as an important tool for continually improving our service.
In considering complaints we aim to apply the Parliamentary and Health Service Ombudsman's Principles of Good Administration, which are:
Anyone who comes into contact with our organisation and who is unhappy or dissatisfied with the service they receive can complain. For example, you may wish to complain about the way we answered your query or correspondence or any delay in getting back to you.
We have a three-stage process for dealing with your complaint. If you remain dissatisfied at any stage, you have the option of taking your complaint to the next stage.
Contact the manager of the member of staff who has been dealing with your matter
Chief Executive OfficerBritish Acupuncture Council,63 Jeddo Road,London W12 9HQ
phone 020 8735 1200fax 020 8735 0404
We will acknowledge receipt of your complaint within seven working days and aim to give you a full response within twenty-eight days. On rare occasions this might take longer, if there is a lack of documentary evidence or the matter needs further investigation.
Click here to view the current Professional Conduct Committee findings and orders
If you have any questions about acupuncture, browse our archive or ask an expert.
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63 Jeddo RoadLondon W12 9HQPhone: 020 8735 0400
Fax: 020 8735 0404
© British Acupuncture Council 2016
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